FAQ

How long will it take to get my order?

Orders will be processed within 1-2 business days. Once processed, your order will be shipped depending on the shipping service you selected at check out.

Please note the below delivery times have changed as Canada Post has suspended shipping guarantees due to COVID-19.

Canadian Orders:

Canada Post Priority: 1 business day

Canada Post Xpress Post: 1 to 2 business days

Canada Post Expedited: 2 to 9 business days

US Orders:

Small Packet USA: 5 to 8 business days **no tracking available**

Tracked Packet USA: 4 to 7 business days **delivery not guaranteed**

Expedited Parcel USA: 4 to 7 business days

Xpresspost USA: 2 to 3 business days

 

How much is shipping?

Shipping charges are automatically calculated at check-out using Canada Post.

Charges depend on your location and the service you have selected.

 

Do you ship internationally?

At this time we only ship to Canada and the US.

 

What is your return and exchange policy?

All sales are final.

 

 

Defective or Wrong Items

If you have received a defective product or you think you may have received the wrong items, please email us at info@shopkyso.com within 2 days of receiving your order.

 

I’d like to cancel my order. What do I do?

If you need to cancel your order, please email info@shopkyso.com within 24 hours of your order being placed.

 

Other questions?

Please email info@shopkyso.com and we'll be happy to answer your questions!